Privacy Policy

Last updated: March 3, 2026

1. Introduction

Vayuras Systems (OPC) Private Limited ("Vayuras", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services, including the BNM platform ("Service").

This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and business details when you register for the Service.
  • Customer Data: Messages, orders, customer records, product catalogs, and workflow configurations that you create or process through BNM.
  • Payment Information: Billing details and transaction records related to your use of paid features.
  • Contact Form Submissions: Name, email, and message content when you reach out through our website.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, timestamps, and interaction patterns.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: We use essential cookies for authentication and session management, and analytics cookies to improve the Service.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service.
  • Process your Customer Data through AI-powered features to interpret messages and execute automated workflows.
  • Manage your account, process payments, and provide customer support.
  • Send service-related communications such as updates, security alerts, and support messages.
  • Analyze usage patterns to improve performance, fix issues, and develop new features.
  • Comply with legal obligations and enforce our Terms & Conditions.

4. AI & Automated Processing

BNM uses artificial intelligence to interpret customer messages and trigger automated workflows. This involves processing message content through AI models to extract intent, entities, and actions.

  • AI processing is performed solely to provide the Service functionality you configure.
  • We do not use your Customer Data to train general-purpose AI models.
  • You retain full control over which workflows and automations are active.

5. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data in the following circumstances:

  • Third-Party Integrations: When you connect WhatsApp, Telegram, or ecommerce platforms, data is shared with those services as necessary to provide the integration. This is governed by their respective privacy policies.
  • Service Providers: We may engage trusted service providers (hosting, analytics, payment processing) who process data on our behalf under strict confidentiality obligations.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

6. Data Storage & Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access controls and authentication mechanisms.
  • Regular security assessments and monitoring.
  • Secure infrastructure with reputable cloud service providers.

While we take reasonable measures to protect your data, no method of electronic storage or transmission is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes).

8. Your Rights

Under the DPDP Act and applicable laws, you have the following rights:

  • Right to Access: Request a summary of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time, which may affect your ability to use the Service.
  • Right to Grievance Redressal: Lodge a complaint if you believe your data has been mishandled.

To exercise any of these rights, contact us at admin@vayuras.com.

9. Cookies

Our website uses the following types of cookies:

  • Essential Cookies: Required for the Service to function (authentication, security).
  • Analytics Cookies: Help us understand how visitors interact with our website. You may opt out of analytics cookies through your browser settings.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our website and Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or via email. The "Last updated" date at the top reflects the most recent revision.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the Grievance Officer for Vayuras Systems can be contacted at:

Vayuras Systems (OPC) Private Limited
Email: admin@vayuras.com
Website: vayuras.com

We will acknowledge your grievance within 24 hours and resolve it within 30 days of receipt.